HOTEL GRADINGS

Our staff often travel abroad and know the hotels selected for this website. We therefore provide personal views on accommodation and use gradings as follows:
Standard, Medium, Superior and Deluxe Class. However, hotel standards can vary between hotels of the same class in different countries, and even in the same country. In most cases hotels featured are at least four star and above although we do also feature some hotels which are ideal for those people who are on a tighter budget. Please be aware that our hotel gradings do not reflect official gradings given by tourist associations or similar bodies.

HOTEL ROOMS/ROOM CONFIGURATION

All of the hotels featured in our brochure are based on standard rooms on a room only basis unless otherwise stated. On a general note all of our featured hotels have ensuite bathroom and air conditioning.Most have satellite TV and access to the internet etc. Please notify us if you have any essential requirements so that we can check the facilities at your chosen hotel.
Generally hotels rooms consist of either one double bed or two single beds but can vary from hotel to hotel.Triple rooms usually consist of a rollaway bed which is placed in a twin or double room. As conditions may be cramped you may wish to consider booking two rooms. Some hotels do cater for families and can accommodate families in family size rooms. Please ensure that if you require a particular room or bed configuration that you request these at the time of booking.
Check in time will vary between midday and 3pm. Check-out time will vary between 10am and midday. Late check-out or early check-in is subject to availability and there is usually a surcharge. During quieter months some hotels will allow you to check in earlier if the room is ready and may allow a later check out time if the room is not required by another guest on that day. Please inform us at time of booking if you would like to book either an early check in or late check out.

SPECIAL REQUESTS

If you have a special requirement such as room type, location of room, diet, etc and it is an important factor in the choice of your holiday, this should be detailed to us in writing at the time of making your booking. However, please note that although we will take steps to ensure that your requests are met we can not be held responsible if such services are not provided as requested.

CHILDREN & INFANT ARRANGEMENTS

As a general policy a child under 12 years old at the time of travel will qualify for an airfare discount. Further discounts may apply if the child is sharing a room with two adults.However, the exact amount will vary depending on airline/hotel/season. In some cases, the discount may appear less than generous (usually peak periods) whilst at other times it is more favourable. When two rooms are required we can request that these rooms are adjoining or interconnecting.However availability will be the sole responsibility of the hotel and cannot usually be confirmed in advance. Please bear this in mind if you have chosen to travel to a popular family destination at a peak period and to a hotel with a limited number of rooms. At some hotels special meal rates may apply. Please ask for details if this is of particular interest to you. Infant prices do not allow for the provision of an aircraft seat or any meals at hotels. A Sky cot for the flight can be requested but early booking is essential. Hotel Baby cots can also be requested at the time of booking.

HOLIDAY DESTINATIONS

All of the resorts and destinations shown in our brochure can be offered on a year round basis although prices are based on low season. You will note that some of the lower prices and extra value offers apply to the quieter low season months when the climate may not be so consistent. During these months hotels may decide to reduce facilities in line with anticipated occupancy (e.g. closure of a restaurant or repainting of a pool etc). Equally in the busier months you should expect a livelier atmosphere with more demands placed on the facilities and the attentions of the staff. This can be particular evident during local school holidays, even when staying at a hotel that is usually very quiet.

BUILDING & DEVELOPMENT WORK

Unlike Europe, many of the areas featured by the Malaysia Experience do not have stringent laws on building works. Whilst many hoteliers would act responsibly on this and inform us of such works, the same would probably not apply to a private residence set aside a hotel. Unfortunately we have no control over such circumstances.You should expect to see a high level of building work in the major cities of the Far East and Dubai where a substantial building programme is in progress. Many cities, resorts and hotels are continuing to develop. If we receive prior advice we will endeavour to inform you of any work that we consider may affect your holiday. However it may be difficult to foresee the extent this activity will have at any particular time.

WEATHER

World weather is becoming more erratic and unpredictable and we can not be held responsible for any disruption caused to your holiday because of bad weather conditions.

More information and conditions....

PUBLIC HOLIDAYS

All of our featured destinations have public and religious holidays. This can cause beaches and roads to be congested for a brief period, shops may be closed and other disruptions may occur. Please contact the relevant Tourist office for more information.

PASSPORTS & VISAS

A valid 10 year passport will be required to travel to our featured destinations with a minimum validity of at least 6 months from your date of return to the UK. British Passport holders do not require visas to enter Malaysia for stays up to 2 months providing you are not engaging in work locally. (Differing regulations may apply to other nationals or British Overseas Passport holders. Please enquire, with the relevant Embassy).

PREGNANCY

Many airlines and some countries have policies regarding pregnant women. Please advise us at the time of booking so that we can inform you of specific airline procedures relating to your booking.

IF YOU ARE DISABLED

If you are disabled please advise us at the time of enquiry/booking so that we can help you choose a holiday that meets your requirements.

SEA SPORTS / SWIMMING

Whilst some hotels may have lifeguards on duty, you need to be sensibly cautious and confident in your own ability when swimming or participating in watersports.Do not venture beyond certain limits. It is unlikely beaches away from hotels will have either lifeguards or warning notices.

HEALTH REGULATIONS

If you are arriving directly from Europe, there are no compulsory vaccinations. However, as you are travelling to a tropical country, you should consult your doctor or a specialist vaccination centre for individual advice, especially if you are travelling to a more remote forest region.

HEALTH AND SAFETY ABROAD

In any part of the World today, political and social upheavals can take place at any time. You are therefore advised to check with the Foreign and Commonwealth Office who may have issued information about your holiday destination under their 'Know before you go' scheme.
You can check this by calling 0870 6060 290 or 020 7008 0232. Foreign Office Advice is also displayed on BBC2 ceefax or you can visit the website: www.fco.gov.uk/knowbeforeyougo
This site is regularly updated and includes advice on terrorism and general matters of health and safety. Information is also available from the ABTA information Department on: 090 201 5050 (calls cost 50p per minute).
Malaysia is regarded as one of the safest countries in the world, with tourist related crime almost unknown. However, it is important to be extra vigilant. Additional information is available at the following websites:
www.wtgonline.com - Passport/visa requirements
www.ukpa.gov.uk - UK passport information
www.doh.gov.uk/traveladvice - Health requirements/vaccination

TRANSFERS & REPRESENTATIVES

In all our destinations we will include return airport transfers by private car / minibus to your hotel, unless otherwise specified. Our ground representatives in Malaysia and Singapore are able to assist you with any queries that you may have whilst in the country.They will also book any additional tours required.

SCHEDULED FLIGHTS

We offer scheduled services with Malaysia Airlines from London Heathrow on a daily basis and from Manchester three times a week.Therefore you can choose the day and duration that you travel. (Subject to availability and to a five night minimum stay). We can also quote for other airlines and from UK regional airports if required. See Page 5 in our brochure for further details on Malaysia Airlines. Please note that Malaysia Airlines and the majority of all other airlines have introduced a total smoking ban on their aircraft. Please ask for further details at the time of booking if this is important to you.

BROCHURE / PHOTOGRAPHY ACCURACY

We make every effort to ensure that our brochure descriptions and photographs of destinations, hotels/resorts and tours etc are correct. However there can be occasions where changes may occur after the publication of the brochure.Where we become aware of any changes,we will inform you as soon as is reasonably possible.Maps are not to scale and any boundaries shown have no political significance.

FINANCIAL PROTECTION

The Malaysia Experience is a trading division of Holiday Express UK, which holds an Air Travel Organisers License (ATOL) granted by the Civil Aviation Authority. This means that the money that you pay us is protected for an air inclusive holiday. Our ATOL number is 6034.