Important Information

Passports and Visas

We can only advise of the requirements for British and Irish passport holders. For British and Irish passports endorsed in any way and all other passport holders, requirements should be checked with the relevant embassy. You should ensure that you have a valid ten year passport and, as many countries require expiry dates on passports to be a considerable length of time after the return from holiday, we would recommend that your passport is valid for 6 months after return to the UK. Many countries now require children to hold their own passports we therefore recommend that all children travel on a full passport. British nationals do not need a visa to enter Malaysia as a visitor. You will normally be given permission to stay for three months on arrival. Visas for longer stays or for nontourist purposes must be obtained from the nearest Malaysian diplomatic mission before travel.

Health & Safety

We take the safety of our customers very seriously. If the Foreign Office advises that people should not visit a particular country we will tell you and try to arrange an alternative holiday for you. The Foreign and Commonwealth Travel Advice Unit may issue information about your holiday destination. You are advised to check for any announcements on BBC2 Ceefax (pages 470 onwards) or call The Foreign Office Travel Advice Unit on 0845 850 2829. Please also check the FCO website which offers essential travel advice and tips at www.fco.gov.uk/travel. Standards of hygiene and safety in other countries may differ from those in the UK so please take care, particularly with your choice of food or drink. The suppliers we use are required to meet local health and safety standards and where possible we work with local suppliers to raise standards. However you must take all reasonable precautions to protect yourself while on holiday. In particular note fire procedures (alarm systems may not always be present), the design of swimming pools (lifeguards are unlikely to be present) and the height of balconies (which may be lower than expected). Note that areas around your holiday accommodation do not form part of your booking, for example the sea, beaches, roads, mountains and ski lifts etc and that you are also responsible for taking reasonable care for your own safety in these areas. Where our local agents recommend or use establishments as part of their resort services to you, please note their use of such establishments is operated in good faith and based upon their own views and experiences and therefore contain elements of subjective opinion. Crimes against people and property are a fact of life throughout the world and you have the same responsibility for your personal safety as you do at home. In some destinations the local police may not be very co-operative or interested when theft is reported or insurance confirmation is needed, so please take great care of your property.

Special Offers

Many hotels offer value added benefits during the low season such as free nights. In some cases you can stay two weeks for the price of one. Also room upgrades may be available for long stay guests, honeymoon and anniversary couples and for early booking. All this can add up to some fantastic savings. All Experience offers must be completed within the validity dates shown and conditions apply. Offers may be subject to change as we continually receive new offers throughout the year. You will be quoted the best available offer at the time of your enquiry Insurance It is imperative that you are adequately insured for overseas holidays ensuring that your policy provides, in particular, cover for medical expenses, emergency treatment and repatriation where necessary.

Medical Conditions

In your own interest, you must be confident that your medical and physical condition is suited to the holiday you have chosen. If in doubt please consult our reservation staff or your doctor. We appreciate that some clients may have special needs, and/or specific requirements to enable them to enjoy their holiday. Please ask for our 'Special Needs' form, so that we can assess your position in relation to the holiday required. Please note that we may not be able to provide the holiday of your choice.

Data Protection Policy

In order to process your booking and to ensure that your travel arrangements run smoothly, and meet your requirements, Malaysia Expereince need to use the information you provide, such as your name, address and any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass this on to relevant suppliers of your travel arrangements, such as airlines, hotels, transport companies and so on. The information may also be provided to security or credit checking companies, public authorities such as the police or customs/immigration, if it is required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in the destination may not be as strong as the legal requirements in this country. We shall not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of disabilities, or dietary/religious requirements. If, however, we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot make your booking and will not be able to provide your holiday. In making a booking, you consent to this information being passed on to the relevant persons. You are entitled to a copy of the information held by us. If you would like to see this, please contact us. We may make a small charge for providing this to you.

Experience Extra Offers

All experience extra offers must be completed within the validity dates shown with each offer. Offers may be subject to change and conditions apply. For Anniversary and Honeymoon offers; a copy of your wedding certificate will be required as proof.

Prices

Prices in this brochure are a guideline only and are based on low season. Flights are with Malaysia Airlines from London Heathrow or Manchester, including pre-paid taxes and transfers, unless otherwise stated. Exact rates will be provided upon request and will enable you to take advantage of any additional hotel or airline offers which have subsequently been advised to us. We will reconfirm prices at the time of booking based on availability of airline seats and hotel space. We reserve the right to increase or decrease our price guide at any time or change any of our offers. See booking conditions enclosed regarding price guarantee.